FAQ

Frequently asked questions:

Your bookmarks and coasters say handmade, are they really handmade?

Yes. A member of the Wildbit family spends a lot of time making these by hand for us, so if we happen to be out, it's because she's in the process of making more.

How do the t-shirts fit? I'm very tall and shirts tend to be short on me.

The shirts run long. From a customer who is 6'6", "the XL is great for someone over 6'3", but at 6'6" I go for the 2XL." If for some reason you find the shirt to be too short, you can exchange it.

Do you ship internationally?

Yes, we ship internationally. However, we will not ship to a freight forwarder. 

How much does shipping cost?

Shipping ranges anywhere between $3 and $30. Shipping is determined by weight, packaging and the number of items ordered.

Can I exchange an item for a different size?

Yes. Please ship the item back to us at:

Wildbit Shop
225 Chestnut Street
Philadelphia, PA 19106

Be sure to let us know the size shirt you would like in exchange.

Where is my package? 

To keep shipping costs low, we can only guarantee tracking on domestic packages (not letters). For international shipping we only see the same tracking info that you see. Sometime it can take a few weeks to receive a package internationally. If you are worried your package is MIA, please let us know.

I paid for shipping on my order, but then the package arrived and I had to pay to receive it.

Our shipping does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.

 

If your question wasn't listed here, please feel free to email britt@wildbit.com